Why do I need to accept a phone call/upload ID after payment?

At EasyCompanies we take cyber-security and the financial protection of our customers very seriously. After entering your payment details you may be asked to prove your identity as the cardholder so that we can ensure that there is no fraudulent activity taking place. This is more likely to be the case where the cardholder is not involved in the company as an officeholder.

To verify your identity you must:

Accept an automated phone call from the phone number you have provided. Upon electing this option you will be emailed a code. When you answer the phone call you will need to quote this code. This will satisfy the security requirement and allow your payment to be processed.

If the phone number you have provided is incorrect or you are not receiving a call, please call our customer support team on 1300 664 337 to assist. 

 

This information is of a general nature only and does not constitute professional advice. You must seek professional advice in relation to your particular circumstances before acting.

Have more questions? Submit a request

Comments

Powered by Zendesk