A reading of ‘incomplete’ simply means that your application may be missing some necessary information or that certain details are incorrect. This usually refers to the identification information for the associates, such as name, date of birth and TFN or to the format of your business address. The personal information entered must match what the ATO has on their system for you. You can update it by logging in to your EasyCompanies account and editing the application.
Check the following:
- Is this the name the ATO would have on file for you? Have you undergone a name change? Do you have a maiden name?
- Is your date of birth in the correct format DD MM YYYY?
- Is your TFN correct? You must include your TFN.
- Is the application accepting your business address? Have you filled in the boxes correctly?
It is wise to check this information by reviewing your latest tax return or by contacting the ATO.
If you are still unsure, please contact the EasyCompanies team for further information.